A BI SaaS company pioneering the world of digital media and audience intelligence with innovative technologies, harnessing user-centric data at scale to bring new insights into the online marketing industry and audience analytics. Our product suite helps online marketers, media buyers, brand managers, sales managers, and business analysts benchmark marketing and advertising effectiveness, perform digital behavioral journey analysis, get an outlook on competitive intelligence, purchase intent, brand engagement, eCommerce activities, and analyze targeted and behavior-based online information.
We are a fast-growing global company with customers spanning more than 60 markets including Fortune 500 companies.
About the Position - We are looking for a Customer Success Manager to join our fast-growing team.
As part of our team, you will have a key position, supporting our local and international customers by providing technical assistance, monitoring, and account management.
The ideal candidate should have a strong interest in both technology and business and must be comfortable in a customer-facing position. You will be the customer's go-to person for everything support-related and should be comfortable with discussing product capabilities and communicating the customer's voice internally.
Responsibilities:
- Be the focal point for the customer’s sales and technical requests and needs.
- Identify growth opportunities for expansion in revenue.
- Closing up sale deals.
- Setting up new accounts.
- Ongoing user management.
- Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
- Track & monitor tech cases’ status and identify areas of concern.
Qualifications:
- 3-5 years’ experience as a Customer Success Manager in a SaaS company.
- Bachelor's degree in computer science, Industrial Engineering, or equivalent.
- Familiarity with CRM - must
- Proficiency with Excel - must
- Analytical skills – must
- Experience with SQL- Advantage
- Familiarity with SFDC - Advantage.
- Fluency in English
- High level of responsibility, organizational & performance abilities.
- A fast learner with the ability to work independently.
- Customer support orientation.
- A team player with excellent communication skills and ability to collaborate with other departments.
- Technical background in web environment including hands-on coding experience - Advantage.
We are passionate about digital market research and helping businesses grow through data and insights.
1. כמה שנות ניסיון יש לך בחברת תוכנה כ-Customer Success Manager (ודומיו) בשוק הבינלאומי?
2. האם ניסיונך כולל גם עבודה בחברת SaaS?
3. במה עשית תואר ראשון?
4. האם עבדת עם מע' CRM?
5. האם סגרת גם עסקאות upsell ו-cross-sell?
6. האם יש הידע והנכונות לתמוך טכנית בתוכנת BI על ביג דאטה ברמת Tier 1,2?
7. מהן ציפיות השכר שלך?