Responsibilities
Support:
Support complex delivery projects, demos, and PoCs
Take an active part, hands-on, in delivery activities, including site visits where necessary
Resolve complex production issues at customers’ sites
Set the infrastructure during Delivery activities - computer installations and NW settings
Leadership:
Mentor and guide T1 support engineers and partners
Define customer support operations requirements, establish new processes,, and improve support tools utilization
Serve as an expert-level technical resource during pre/post-sales phases
Provide inputs to the Product and R&D teams for future product improvements
Qualifications
Experience as a T3 support manager, FAE, Technical Account Manager (TAM), or equivalent roles - minimum 5 years experience
Exceptional leadership and interpersonal skills
Expert level, hands-on experience working with Linux (Ubuntu) OS
Should demonstrate high analytical thinking and problem-solving skills
Experience in configuring simple NW components and troubleshooting inter-server communications
Experience in SQL querying
Experience in using Zendesk, Jira, Confluence, or equivalent platforms
Experience in customer-facing positions - a plus
Experience in scripting languages - a plus
Experience in working with T1 partners - a plus
Experience with BI tools - Google Looker and equivalent - a plus
Willingness to travel - infrequent
English at Mother tongue level, verbal and written - highly desirable
Background and hands-on experience in screening and screening technologies (specifically X-ray and CT) - an advantage
סטארטאפ מצליח עם 70 עובדים בתחום אבטחה עם מוצר משולב AI.
1. האם יש לך ניסיון בתמיכת TEER3 לפחות של 5 שנים (חובההה)?
2. האם עבדת בסביבת LINUX? (חובה!)
3. האם הדרכת אנשי תמיכה T1 ומשתמשי קצה? (חובה)
4. האם יצא לך לכתוב דוקומנטציה על מוצר? חובה)
5. האם יש לך ניסיון בתמיכה למוצר משולב חומרה ותוכנה? (חובה)
6. איזה כלי BI אתה מכיר? (חובה)
7. האם כתבת סקריפטים עם SQL? חובה!
8. האם יש לך נכונות לנסיעות עבודה לחו"ל? (חובה!)
9. האם תוכל לכתוב דוקומנטציה ולהדריך באנגלית? (חובה)